Polai

Help center

Support pages should feel like part of the same premium product.

The redesign gives support a proper hero, clear tracks, and FAQ blocks that match the rest of the site instead of falling back to a weaker utility layout.

People usually land here when they are close to conversion or already trying to use the product. The page now answers questions quickly while still looking like it belongs inside the same system.

Browse first

No account required

Visitors can orient themselves before sign-in.

Create later

Sign-in at the right moment

Creation, wallet, and history start after account access.

Get unstuck

Route-specific guidance

Support mirrors tools, templates, and the studio flow.

Polai preview
Support overview

Most common questions

Short answers, strong hierarchy, zero fluff.

The visual system stays consistent even on operational pages, which makes the whole site feel more trustworthy.

Do people need to sign in before browsing?

No. Public pages are meant to be explored first. Sign-in begins when someone wants to create, purchase credits, or restore saved history.

How many photos does a ritual usually need?

Most routes ask for one portrait or two portraits. The exact input requirement is shown on the page before the visitor enters the studio.

What is the difference between tools and templates?

The header Tools menu is for generator and editing capabilities, while templates are composition-first routes for visitors who already know the visual outcome they want.

How do credits behave across the site?

Image rituals use a lighter credit path than short video rituals, and the signed-in wallet should stay in sync with the page that initiated the purchase or creation flow.

Where do finished outputs go?

Completed creations should return to the studio history view so visitors can reopen them, export them, or move into adjacent rituals.

What page should new visitors start from?

If they know the effect, start with tools. If they know the frame, start with templates. If they arrived through a niche trend or search phrase, a use-case page is the cleanest entry.

Still need a direction

Start from the route that best matches the outcome.

The Tools menu in the header handles generator discovery, while templates answer composition-led browsing and the studio handles creation.